Authenticity & Sealed Product Condition Guide
Our Commitment to Authenticity
At Pokéstores, every sealed Pokémon product we sell is sourced directly from authorised UK and international distributors and verified trading card game wholesalers. We do not purchase from private sellers or unverified third parties, which allows us to maintain confidence in the authenticity of every item we stock.
While we cannot make absolute legal guarantees on behalf of manufacturers, our sourcing process is designed to minimise the risk of counterfeit or tampered products reaching our customers.
How We Source Our Products
- All booster packs, booster boxes, elite trainer boxes, and other sealed products are purchased through official, vetted distribution channels.
- We buy in bulk directly from distributors, reducing the number of hands product passes through before reaching you.
- Suppliers are reviewed and we retain purchasing records for all stock.
Storage & Handling
- Products are stored in a clean, climate-controlled environment away from direct sunlight, moisture, and temperature extremes.
- Sealed products are handled minimally and kept in their original outer packaging where possible until dispatch.
- Stock is not opened, repackaged, or interfered with at any stage by our team.
What You Receive
Every sealed product is dispatched in the same condition it was received from our distributor. Items are carefully packaged for transit to prevent damage. Where relevant, we use appropriate protective packaging (e.g. rigid mailers, bubble wrap, or box-in-box packing) to protect shrink wrap and box integrity during shipping.
Reporting Suspected Tampering or Damage
If you receive a product that you believe may have been resealed, tampered with, or damaged in transit, please contact us as soon as possible — ideally within 48 hours of delivery.
To help us investigate promptly, please include:
- Your order number
- Clear photographs of the sealed product showing the area of concern (e.g. shrink wrap seams, cellophane joins, pack wrapper edges, box flaps)
- A photo of the outer packaging your order arrived in
- A brief description of your concern
We take all reports seriously. Evidence is reviewed carefully and, where appropriate, passed to our distributor or relevant parties for further investigation. We will work with you to reach a fair resolution, which may include a replacement or refund depending on the circumstances.
Please note: Minor cosmetic imperfections to outer packaging (e.g. small dents, shrink wrap scuffs) can occur during manufacturer packaging or transit and do not indicate tampering. Our team can help distinguish between transit wear and genuine concerns.
Contact Us
To report an issue or ask a question about a product's condition, please contact our team. We aim to respond to all enquiries within one business day.
